FAQ
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Do you have gift cards?
Fray Clothing offers gift cards HERE
What forms of payment do you accept?
We accept the following forms of payment: Visa, Mastercard, American Express, Discover, and PayPal.
Can I make changes to my order?
We are unable to make changes to or cancel an order once it is in progress. These changes include shipping address, product size, or product quantity.
What shipping methods do you offer?
We utilize USPS as our primary shipping carrier. After your payment is verified, your order will be processed and prepared for shipping. Orders with our standard shipping typically take between 1-3 business days to be processed and shipped from our warehouse. Orders shipped via standard shipping typically arrive in three (3) to eight (8) business days (Monday through Friday, not including holidays) for the Continental United States. Shipping is FREE for orders over $100.
We pride ourselves in providing fast shipping! We offer USPS standard and express shipping. All orders are processed within 1-3 business days. Shipping rates are determined at checkout and are based upon delivery address and total order weight. Orders placed with free shipping will also adhere to this schedule and method of shipping. Orders placed Friday-Sunday will ship Monday-the following business day. Please note that once you order has left our warehouse, we are no longer responsible for any lost, damaged, or stolen items during transit. We cannot guarantee that your packages will arrive on the listed date once it is in the possession of USPS. USPS is responsible for delivering your package on your delivery date. If you have questions about shipping and/or delivery, please contact us at info@frayclothing.com.
What if my package is stolen?
Fray Clothing is NOT responsible for: Delays with USPS shipping, International Duties or Customs Charges, Lost, damaged, stolen, or marked delivered items. To file a claim with the carrier, please click the following links: USPS Claims Support.
Returns and exchanges
Please visit our return policy page for information on returns, exchanges, and refunds.
Do you have a physical store?
Fray Clothing does not yet offer a physical store but we do hope to offer this in the near future. You can reach us at Info@frayclothing.com.
How do we contact Fray Clothing?
We can be reached via email at Info@frayclothing.com or using our contact page. We will try to respond as quickly as possible.